Client Services & Event Support - South

• Key Duties & Tasks

  Permanent Part-time job share

  The Client Liaison Co-Ordinator is required to perform the

  following duties from time to time as directed by the Client Services

  and Event Planning Manager or their representative: -

  • Be responsible for all reception duties in the Southern

  Operations Centre

  • Be the first point of contact for all customer calls, email

  enquiries and showroom visits in the South

  • Process all online orders

  • Prepare quotes in WinHire for clients

  • Maintain customer accounts by recording account

  information into WinHire

  • Recommend potential hire products or services to clients

  • Contribute to team effort

  • Manage large amounts of incoming calls

  • Build sustainable relationships of trust through open and

  interactive communication

  • Keep records of customer interactions, process customer

  accounts, and file documents

  • Go the extra mile to engage customers

  • Greet customers warmly and ascertain hire requirements

  • Assist with placement of orders or changes to orders

  • Take payment information and other pertinent information to

  be recorded into WinHire

  • Sell products and services

  • Work with Client Services and Event Planning Manager to

  ensure customers needs are met

  • Develop floorplans as required

  • Daily receipting of customer payments

  • Assist in accounts activities as required

  • Maintain clean workspace at all times

  • Order office stationery, staff amenities or equipment as

  required

  • Work with Southern Operations Manager and State

  Operations Manager on the delivery of client services

• Essential Qualifications, Licences, Accreditations, Certificates and Registrations

  Essential

  • Proven customer support experience

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different

  types of characters

  • Excellent written and verbal communication and presentation

  skills

  • Ability to multitask, prioritize and manage time effectively

  Desired

  a) Has experience with events and/or hospitality

To apply, complete the form below. Commencement date is negotiable. Please do not apply if you can’t meet the minimum requirements.