FAQs

The items below should be read in conjunction with our Hire Terms.

Weekend Hire Costs

All equipment can be collected on the Friday prior & returned on the Monday following, prior to 1.00pm & we only charge one day’s hire.

Deposit / Bond

All hire equipment attracts a Refundable Bond – minimum $50. The amount of the Bond varies & will be advised at the time of booking.

Refunds will be provided if the equipment is returned clean & dry & prior to 1.00pm on the due date. Any damages & or shortages will be deducted from the Bond.

Refund of Bonds for some large orders & Marquees may be a couple of days after return of the goods. We need time to properly check the goods prior to refund.

Payment

Is in advance by – AMEX (online only) / Cash / Visa / MasterCard / EFT (Bank details are on the Invoice). We do not charge credit card fees for online bookings and 2% for bookings via our office. Cheques are accepted unless by arrangement. 

Collection & Transportation by Client

(Please note carefully)

All hire equipment from our Hobart Office is available for collection & return from the rear of our premises – Church Street entrance. Due to OH&S provisions we are unable to release equipment through the front Tasma Street entrance.

To enable orderly handling & comply with our OH&S requirements, we ask clients to use the designated parking bays. A Driver’s Licence or acceptable photo identification is required prior to release of goods.

All equipment collected must be transported in a suitable covered in vehicle for weather protection. Some equipment requires the client to provide load securing straps & protective blankets to prevent damage. Salters does not provide this. The client is responsible for securing the load by law.

Trailers can cause considerable damage to equipment because of – the absence of weather protection; steel plate base & sides scratching / damaging equipment; not properly sprung to carry some equipment. We will not allow expensive, delicate equipment to be transported in trailers.

We reserve the right to refuse the release of equipment if it we are not completely satisfied the goods can be safely transported, without incurring damage. If goods are returned using unsatisfactory transportation, we reserve the right to retain any Bond.

Clients are legally responsible for the goods from the time they take possession until their return.

Delivery / Collect by Salters

We will provide a delivery / collect time of either am or pm. It is not possible to provide an exact time in advance, but we will endeavour to comply with a specific client request where possible. We require a party to be at the destination to sign for the goods, unless other arrangements have been made with us & all hire documentation has been pre-signed. A minimum cost of $50 applies each way (plus GST) for a small load in the Metro area, dropped off at ground level. Additional delivery fees may apply for larger orders and locations with access issues (no loading zone close by, elevator access, distance from Salters vehicle to location).

When to Book for Future Events

We recommend bookings be made as soon as possible to secure the equipment. We may ask for a deposit to be made. Amendments to quantities can be made later but it is important the initial stock is reserved for you.

Christmas & New Year Bookings

Goods required for these periods require a deposit, with payment by 1 December. Cancellations will not be refunded unless we can hire the equipment out to another party, for the same period.

Washing & Cleaning of Hire Equipment

All hire equipment is to be returned rinsed & dry & in the condition it was collected in, otherwise the bond is forfeited & additional charges may apply.

If in the case of damage & or contamination of the corflute dividers in Glasses Boxes, the full replacement cost is payable. Costs for any packing boxes not returned will be deducted from the Bond.